# API tasks Hanged - in state of pending for longtime and display a error message that waiting for server response

**URL:** <https://matillioncommunity.discourse.group/t/api-tasks-hanged-in-state-of-pending-for-longtime-and-display-a-error-message-that-waiting-for-server-response/2369>\
**Category:** Matillion ETL\
**Created:** [January 25, 2024, 8:06pm UTC](https://matillioncommunity.discourse.group/t/api-tasks-hanged-in-state-of-pending-for-longtime-and-display-a-error-message-that-waiting-for-server-response/2369 "2024-01-25T20:06:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![vkuntrapaka](https://avatars.discourse-cdn.com/v4/letter/v/cab0a1/32.png) [@vkuntrapaka](https://matillioncommunity.discourse.group/u/vkuntrapaka)\
**Post date:** [January 25, 2024, 8:06pm UTC](https://matillioncommunity.discourse.group/t/api-tasks-hanged-in-state-of-pending-for-longtime-and-display-a-error-message-that-waiting-for-server-response/2369/1 "2024-01-25T20:06:52Z")

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All the jobs are hanged or in pending state . Please advice or suggest to resolve this issue which is impacting our development . And suggest best practices or any pointers to identify the root cause . scaling up resources are not helping to resolve this and we hosted on AWS. And every time we are restarting the instance to resolve this . Thanks

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**Author:** ![ClaireSeniorCommunityManager](https://avatars.discourse-cdn.com/v4/letter/c/7ba0ec/32.png) [@ClaireSeniorCommunityManager](https://matillioncommunity.discourse.group/u/ClaireSeniorCommunityManager)\
**Post date:** [January 26, 2024, 10:45am UTC](https://matillioncommunity.discourse.group/t/api-tasks-hanged-in-state-of-pending-for-longtime-and-display-a-error-message-that-waiting-for-server-response/2369/2 "2024-01-26T10:45:19Z")

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Hi there [@vkuntrapaka](https://matillioncommunity.discourse.group/u/vkuntrapaka)​ and thanks for posting. Looking at your message, I think it might be best for you to talk to the [support team here](https://support.matillion.com/s/contactsupport), as they will be better able to diagnose what the issue is.

I did have a quick look through our documentation, and we do have a [section on Matillion ETL API](https://docs.matillion.com/metl/docs/2916124/), you could also take a quick look through that to see if there's anything in there that helps at all. Let us know how you get on!

Hope that helps,

Claire