# Unable to connect to S3 bucket from S3 load connector as well as Data Transfer with source as S3

**URL:** <https://matillioncommunity.discourse.group/t/unable-to-connect-to-s3-bucket-from-s3-load-connector-as-well-as-data-transfer-with-source-as-s3/2159>\
**Category:** Matillion ETL\
**Created:** [April 27, 2023, 7:53pm UTC](https://matillioncommunity.discourse.group/t/unable-to-connect-to-s3-bucket-from-s3-load-connector-as-well-as-data-transfer-with-source-as-s3/2159 "2023-04-27T19:53:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![datagalaxy](https://sea2.discourse-cdn.com/flex002/user_avatar/matillioncommunity.discourse.group/datagalaxy/32/1159_2.png) [@datagalaxy](https://matillioncommunity.discourse.group/u/datagalaxy)\
**Post date:** [April 27, 2023, 7:53pm UTC](https://matillioncommunity.discourse.group/t/unable-to-connect-to-s3-bucket-from-s3-load-connector-as-well-as-data-transfer-with-source-as-s3/2159/1 "2023-04-27T19:53:51Z")

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I am using Matillion ETL with Snowflake on Azure Cloud platform. Please find the below screenshot showing the Environment has no credentials.

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 ![0694G00000RsLbkQAF_0D54G00009IT0VkSAL](https://us1.discourse-cdn.com/flex002/uploads/matillioncommunity/original/1X/131b98ecbbe6b68e4841e0faa17fb1f3d2f45d84.png)

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However, I added user-defined credentials from “Manage credentials” but no user still getting the same error as above.

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**Author:** ![datagalaxy](https://sea2.discourse-cdn.com/flex002/user_avatar/matillioncommunity.discourse.group/datagalaxy/32/1159_2.png) [@datagalaxy](https://matillioncommunity.discourse.group/u/datagalaxy)\
**Post date:** [April 27, 2023, 7:59pm UTC](https://matillioncommunity.discourse.group/t/unable-to-connect-to-s3-bucket-from-s3-load-connector-as-well-as-data-transfer-with-source-as-s3/2159/2 "2023-04-27T19:59:19Z")

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From manage credentials, this is how it looks. However, with the same AWS s3 access key and secret key am able to access this s3 bucket from AWS ClI on my laptop but not via matillion.

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Any Help Appreciated.

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 ![0694G00000RsLd7QAF_0D74G000008ys63SAA](https://us1.discourse-cdn.com/flex002/uploads/matillioncommunity/original/1X/e90c90eb2ff45b80c42626afa15d897e07f32e61.png)

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**Author:** ![aswitalski](https://avatars.discourse-cdn.com/v4/letter/a/a4c791/32.png) [@aswitalski](https://matillioncommunity.discourse.group/u/aswitalski)\
**Post date:** [May 1, 2023, 2:18pm UTC](https://matillioncommunity.discourse.group/t/unable-to-connect-to-s3-bucket-from-s3-load-connector-as-well-as-data-transfer-with-source-as-s3/2159/3 "2023-05-01T14:18:39Z")

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Have you reviewed any networking policies on the AWS side? We experienced a similar issue and some changes to the networking policy resolved our issue.

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**Author:** ![jburnette](https://avatars.discourse-cdn.com/v4/letter/j/ccd318/32.png) [@jburnette](https://matillioncommunity.discourse.group/u/jburnette)\
**Post date:** [February 8, 2024, 9:35pm UTC](https://matillioncommunity.discourse.group/t/unable-to-connect-to-s3-bucket-from-s3-load-connector-as-well-as-data-transfer-with-source-as-s3/2159/4 "2024-02-08T21:35:29Z")

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[@datagalaxy](https://matillioncommunity.discourse.group/u/datagalaxy)​ We are encountering the same issue. How did you resolve this?

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**Author:** ![Joe-Community-Manager](https://sea2.discourse-cdn.com/flex002/user_avatar/matillioncommunity.discourse.group/joe-community-manager/32/897_2.png) [@Joe-Community-Manager](https://matillioncommunity.discourse.group/u/Joe-Community-Manager)\
**Post date:** [February 26, 2024, 9:20am UTC](https://matillioncommunity.discourse.group/t/unable-to-connect-to-s3-bucket-from-s3-load-connector-as-well-as-data-transfer-with-source-as-s3/2159/5 "2024-02-26T09:20:12Z")

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Hi [@jburnette](https://matillioncommunity.discourse.group/u/jburnette)​

Sorry to hear you are having a similar issue as discussed here, It would be ideal for the team to check settings and logs to distinguish what is causing this, I would recommend raising a support case with our support team [here](https://support.matillion.com/s/contactsupport) they will be able to take a closer look at that for you.

Kind regards, Joe