When a scheduled job fails in Matillion we need to get an incident created in Service Now and send INC details to the email. Wondering if it would be possible?

Matillion ETL
1

When a scheduled job fails in Matillion we need to get an incident created in Service Now and send INC details to the email.

Wondering if it would be possible?

2

Hi there @skambham1636642388609​ and thanks for posting!

What I'd suggest, if you've not already done so, is that you head over to our Ideas Portal here and add your suggestion there. That way the team will be able to take a further look and your fellow community members can vote on if they would like to see this feature as well.

Thanks so much!

Claire

3

Theoritically, this should be possible. You can create a webhook in Service Now and call it from your Matillion jobs, depending on the status of the jobs. You can pass your payload to the webhook, so that it can automatically create an incident with corresponding details.

 

Though not with Service Now, we had implemented a solution to raise Microsoft Teams alerts to notify Job success/failure notifications to Support channels.

 

4

We can implement that in Servicenow