How can I get a response on a support case? the support person is not responding. Case is 00065198

Matillion ETL
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How can I get a response on a support case? the support person is not responding. Case is 00065198

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Hello @d.barber​

Welcome to the Matillion Community, I am very sorry to learn you have had no response to your case as mentioned, I will chase this for you personally and get you an update ASAP.

If you need anything in the meantime, please just let me know.

Kind regards, Joe

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Hi @d.barber​

Just to update you, a member of the support team has reached out with a reply to your case. I hope this will help resolve any problems you are having.

Again, welcome to the Matillion Community, if you have any questions feel free to post, answer and share your experiences with our amazing users.

Kind regards, Joe