Why Matillion Support takes too long to interact?

Matillion ETL
1

I've opened a support case 6 days ago and I've got no answer from Matillion support. This is the second time it happens. 

 I would like to know why such a expensive tool like Matillion has such a poor customer service. 

 

Hope this post advices possible new customers. 

2

Hi @EPin​ and thanks again for bringing this to our attention. I have responded to your other thread as well. If you've not seen it yet, could I ask that you DM me the reference number for your support case and I'll go and chase this for you.

Thanks again for your patience,

Claire

3

Case Number: 00055038

4

Thanks so much @EPin​ , I'll chase that for you now.