Our ETL client login is failing (seems locked) for ec2-user and default pwd. This happened when we hit Ok during partial LDAP integration setup. Please advise on unlocking the account

Matillion ETL
1

Our ETL client login is failing (seems locked) for ec2-user and default pwd. This happened when we hit Ok during partial LDAP integration setup. Please advise on unlocking the account.

2

Hi @sameer.tamhane2​

Here is the steps to reset the password: https://support.matillion.com/s/article/How-To-Reset-the-Password-for-the-EC2-User

Also, the External User Configuration screen must be 100% complete before clicking OK and restarting, otherwise, the incomplete/incorrect config is saved. The best way to address this when it happens is to follow the guidance here to revert to Internal security, then retry: Reverting from external to internal security. Please, please backup the files.

However, if you didn't backup the files, we may need to give you copies of the default. For that, I would suggest put in a support case for help.

Cheers,

Chika

3

Hi @sameer.tamhane2​

I would suggest you open a Support ticket. Please provide screenshots of your files so the Support Team can quickly access what is going on and offer assistance.

Thank you,

Chika

PS: Please update the Community on the final outcome.

4

Thanks for the response. I tried to edit the file, but get Permission denied. Please advise/ help.